Customer Service Representative
On-siteCairo, Cairo, Egypt
Cairo, Cairo, EgyptOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Handle customer interactions with efficiency and empathy while providing tailored solutions to meet specific needs. Ensure a positive customer experience through effective communication and professional phone etiquette. Address inquiries and resolve issues to maintain high levels of customer satisfaction. This full-time on-site role in Cairo requires fluency in English (B2/C1), strong problem-solving skills, and flexibility with night and overnight shifts. Experience in customer-facing roles and CRM tools is a plus. We welcome fresh graduates and dropouts to join our team dedicated to delivering outstanding service.
Required Qualifications
- Fluency in English (B2/C1 level)
- Strong skills in Customer Service & Customer Support
- Proven ability to enhance Customer Satisfaction & Customer Experience
- Problem-solving
- Active listening
- Attention to detail
- Experience in a customer-facing role
- Flexibility with night & overnight shifts
Desired Qualifications
- Familiarity with CRM tools
- Proficiency in professional phone etiquette & communication techniques
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.