Customer Service Representative
$42,328–$42,328 year
On-site · Hamilton, Ohio, United States
Job Summary
Customer Service Representative at DHL Supply Chain handles customer support and ETA communication for dealership parts managers, providing timely shipment visibility and order status. Responsible for exception management and issue resolution by coordinating with PXD/PDC operations, transportation, and receiving sites; processes orders and prepares correspondence to fulfill customer needs; maintains customer records and analyzes information for reports; assists with product and order management; and contributes to continuous improvement by documenting issues and escalating trends to leadership. The role requires high school diploma or equivalent and up to 12 months of relevant experience.
Required Qualifications
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
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