Customer Service Representative
On-siteLa Porte, Texas, United States
La Porte, Texas, United StatesOn-siteFull TimeWholesale DistributionLarge
Full TimeLargeWholesale Distribution
Job Summary
Assist customers over the phone, internet, email, or in person with orders, quotations, and product questions while negotiating profitable pricing with both customers and suppliers. Thoroughly understand product capabilities, features, benefits, market conditions, warranties, and services to resolve customer concerns and issues efficiently. Proactively follow up on customer orders, challenges, and needs, and assist counter and warehouse associates as required. Maintain high attention to detail and manage multiple priorities to meet deadlines in a result-driven team environment.
Required Qualifications
- High school diploma or GED
- One or more year(s) of experience in counter sales at an electrical distributor
- Proficiency in Microsoft Office Suite, Adobe Acrobat, Bid Manager and similar programs
- Strong customer service orientation – both external and internal
- Exceptional follow up skills
- A strong attention to detail and be well organized
- Excellent interpersonal and communication skills, both oral and written
- Time management – ability to organize and manage multiple priorities and meet deadlines
- Flexibility – ability to effectively adapt to change
- Must be self-directed and able to complete complex tasks with little supervision or guidance
- Proven 'do whatever it takes' attitude
- Unwavering commitment to Summit's values and mission
- Must be able to lift 5+ pounds on a regular and consistent basis
- Ability to climb stairs on occasion
Desired Qualifications
- College degree in a business discipline strongly preferred
- Previous experience in the electrical industry
- Industrial / Refinery experience or education strongly preferred
- Previous successful experience in SAP preferred
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
- Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software
- Advanced knowledge of Excel
- Basic Understanding of One-Line and Ladder diagrams
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