Customer Service Representative

Interact with customers via telephone, email, online chat, or in person to provide support, collect orders, and resolve inquiries or complaints. Field questions and forward escalated issues to specialists while ensuring appropriate actions are taken to resolve problems. Maintain customer accounts and records of interactions including details of inquiries or comments. Requires excellent communication skills, active listening, and proficiency with computer software. High school diploma or equivalent with customer service experience required. Prolonged sitting at a desk and ability to lift up to 15 pounds at times.