Customer Service Representative

Answer and schedule patient appointments accurately and efficiently while verifying insurance and inputting details into the scheduling system. Handle high-volume phone calls by resolving inquiries, routing calls to proper departments, and providing courteous, professional customer service. Demonstrate strong problem-solving skills to address patient needs and escalate complex issues for solutions. Maintain self-motivation and multi-tasking abilities in a fast-paced environment to ensure high productivity and accuracy. Requires high school diploma, excellent typing skills, and proficiency with appointment scheduling systems.