Customer Service Representative
$40,000–$42,000 year
On-siteSunland Park, New Mexico, United States
Job Summary
Process customer orders accurately and efficiently using the company's ERP system while communicating with customers regarding orders, products, pricing, delivery schedules, and account needs. Monitor customer ordering trends to proactively follow up on changes in purchasing activity and coordinate with Production and Shipping to ensure timely fulfillment. Investigate and resolve customer questions, order discrepancies, and service concerns, maintaining accurate pricing and account information. Prepare reports and provide administrative support for Sales and Customer Service teams while partnering with internal departments to improve customer satisfaction. This full-time role in Sunland Park, NM requires 1–2 years of customer service experience and proficiency in Microsoft Office and ERP systems.
Required Qualifications
- High school diploma or GED
- 1–2 years of customer service, order entry, or administrative experience
- Strong communication and relationship-building skills
- Excellent organizational skills with exceptional attention to detail
- Proficiency in Microsoft Office, especially Excel and Outlook
- Ability to prioritize multiple tasks in a fast-paced environment while maintaining accuracy
Desired Qualifications
- Associate's or Bachelor's degree
- Manufacturing, food production, or distribution experience
- Experience working with ERP or order management systems
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