Customer Service Representative (Sr. Loan Consultant)
On-siteJohnson City, Tennessee, United States
Johnson City, Tennessee, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentLarge
Full TimeSenior LevelHigh School Or EquivalentLarge
Job Summary
Manage and motivate staff to meet branch profitability, volume, lending, credit quality, and collections goals. Process and close consumer loans, make loan decisions within established limits, and collect accounts in varying stages of delinquency. Assist with business development, hiring, staffing, training, and performance reviews while ensuring high-quality customer service and conveying trust. Support the branch manager in operational functions and monitor overall customer satisfaction. This role offers quarterly incentive compensation based on individual and company performance.
Required Qualifications
- High School Diploma or GED from accredited institution
- 5 plus years consumer finance or related experience
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications
Desired Qualifications
- Associates or Bachelor's Degree
- Bilingual, Spanish/English
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