Customer Service Representative - Spring Lake Area
$39,000–$59,000 year
On-siteSpring Lake, Michigan, United States
Job Summary
Respond to customer inquiries regarding product specifications, orders, and delivery schedules while processing orders accurately using internal systems. Collaborate with production and logistics teams to ensure timely fulfillment, investigate complaints related to quality or shipping errors, and maintain detailed records of all interactions. Provide customers with updates on order status and potential delays. This role requires a high school diploma, two years of manufacturing customer service experience, and proficiency with ERP and CRM software. The Pivot Group Network partners with manufacturers across Spring Lake, MI, seeking candidates ready for intentional, fit-driven placements.
Required Qualifications
- High school diploma or equivalent
- 2+ years of customer service experience in a manufacturing or industrial setting
- Proficiency with ERP systems (e.g., SAP, Oracle) and CRM software
- Excellent communication and interpersonal skills, with the ability to explain technical information clearly
- Ability to read and interpret technical documents, such as product specifications or order forms
Desired Qualifications
- some college
- Experience with ERP systems (e.g., SAP, Oracle) for order tracking and inventory management
- Familiarity with manufacturing processes or industry-specific terminology
- Certification in conflict resolution or advanced customer service
- Multilingual proficiency, especially in languages relevant to the company's customer base
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