Customer Service Representative - Specialty Pharmacy
$37,440–$43,680 year
On-site · Orlando, Florida, United States
Job Summary
Customer Service Representative (CSR) for Specialty Pharmacy acts as the first point of contact with patients, medical professionals, and family members. Role involves evaluating caller purposes, prioritizing handling, triaging as needed, and explaining Patient Services initiatives. Responsibilities include enrolling new customers to Patient Services, recording activities in the patient database, following up to secure services (e.g., product training, mailing promotional materials) by contacting physician offices and pharmacies, and completing various special projects. This position requires teamwork within a multidisciplinary setting, strong communication, and the ability to manage high-pressure, time-sensitive interactions while delivering outstanding customer service.
Required Qualifications
- Previous work experience in Specialty Pharmacy or Customer Service
- Professional level skills in computer use, including Microsoft Office, email, web-based applications and keyboarding
- Experience working with people in high-pressure and time-sensitive situations (telephone or face-to-face) and solving problems with good judgment and customer service skills
- Strong ability to multi-task and manage time effectively
- Ability to function in a high-volume, fast-paced environment
- Dependable work ethic
- Ability to accept and implement feedback and coaching
- Experience with databases or CRM systems (Salesforce preferred)
- Experience working in a healthcare/pharmaceutical environment
- Understanding of patients’ medical conditions
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