Customer Service Representative Specialist
$25,000–$25,000 year
RemoteNorth Carolina, United States
Job Summary
Respond to complex customer inquiries, provide quotes, and take orders via telephone, email, or walk-in channels. Serve as a Subject Matter Expert on technical products by generating sales, negotiating prices within parameters, and adjusting non-contract pricing to maximize gross profit. Manage inventory by sourcing products, placing orders up to $50,000 per Purchase Order without approval, expediting backorders, and preparing shipments. Provide coaching and technical guidance to less experienced Customer Service Representatives while ensuring error-free transactions and accurate billing. Maintain effective relationships with current and potential customers to resolve queries and fulfill requests efficiently.
Required Qualifications
- Bachelor's degree
- Three (3) years of related experience
- Reliability
- Organization
- Attention-to-detail
- Excellent communication skills including written, verbal, and listening
- Ability to multi-task
- Time management skills
- Excellent computer skills
- Strong negotiation skills
- Specialty product knowledge from previous warehouse and inside sales experience
- Excellent driving record preferred
Desired Qualifications
- Previous warehouse and inside sales experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.