Customer Service Representative Specialist
$56,368–$73,237 year
On-site · Los Angeles, California, United States or San Diego, California, United States
Job Summary
CSR Specialist handles non-routine customer inquiries and quotes, provides technical product guidance, and supports the sales process as an inside-sales partner. Responsibilities include responding to inquiries, processing orders and quotes via multiple channels, maintaining customer relationships, ensuring billing and order accuracy, managing inventory and backorders, and coaching less-experienced representatives. Requires in-depth product knowledge, strong communication and negotiation abilities, and the ability to balance customer needs with company profitability. Education and experience typically include a bachelor's degree with three years in related roles.
Required Qualifications
- Bachelor's degree
- 3 years related experience
- Excellent communication skills (written, verbal, listening)
- Strong negotiation skills
- Ability to multi-task and time management
- Excellent computer skills
- Specialty product knowledge from previous warehouse and inside sales experience
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