Customer Service Representative, Spanish Speaking
$37,440–$37,440 year
Remote
Job Summary
Deliver accurate, timely support to customers via phone, email, chat, and other channels while documenting all accounts immediately after actions. Apply basic troubleshooting steps to resolve inquiries before escalating, assist with simple certificate requests, and manage inboxes. Self-manage tasks independently with minimal supervision, adapting quickly to shifting needs and channel demands. Provide frontline feedback on recurring pain points to improve processes and AI responses. Utilize AI-enabled tools to find information and draft responses while maintaining strong written and verbal communication skills. Handle multiple interactions efficiently using CRM tools and job aids.
Required Qualifications
- High school diploma or equivalent
- 2+ years' experience in customer service
- Ability to obtain and maintain a Property and Casualty (P&C) insurance license
- Ability to adapt to changing customer needs and multiple communication channels
- Strong problem-solving skills to troubleshoot issues before escalation
- Strong written and verbal communication skills
- Proficiency with common customer service software and systems, such as CRM tools
- Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently
- Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines
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