Customer Service Representative (Spanish-Catalan-speaking) - Hybrid - Sports Industry BC01

Customer Service Representative in Barcelona (hybrid) responsible for handling incoming contacts via telephone and email, logging call activity, maintaining product knowledge for client-specific applications, understanding customer profiles, upholding contractual SLAs, and acting as a Brand Ambassador. The role requires bilingual proficiency in Spanish and Catalan with advanced English, strong customer care and communication skills, the ability to own and escalate issues to resolution, initiative for training and adaptation, experience in fashion or boutique client services, knowledge of e-commerce client service, emotional intelligence to empathetically resolve issues, and familiarity with payment platform methods and CRM software. Full-time, 39 hours/week, with a gross salary of 19,600 euros per year plus up to 1,200 euros in bonuses; located in Barcelona with hybrid work arrangement. Benefits include full paid training, development programs, and an emphasis on career growth within a global employer.