Customer Service Representative
$33,114–$33,114 year
On-siteCamden, New Jersey, United States
Camden, New Jersey, United StatesOn-sitePart Time$33,114–$33,114 yearHigh School Or EquivalentMedium
Part TimeHigh School Or EquivalentMedium
Job Summary
Ensure customers have a seamless parking experience by facilitating traffic flow, assisting with automated payment, and resolving complaints independently. Monitor pay-in lanes, quote rates, and provide directions to help customers locate their vehicles. Maintain facility cleanliness by picking up trash and conducting garage audits, while assisting the maintenance team with common areas. Make change for transactions and count the revenue bank at shift start. Present professionally in uniform and answer telephone inquiries promptly.
Required Qualifications
- High School Diploma or an equivalent combination of experience and education
- Experience with automated parking access control hardware and software or a high aptitude for technology
- Availability to work 2nd shift, 3rd shift and/or week-ends
- Valid state-issued driver's license, with a current address and acceptable driving record
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Ability to make change
- Ability to read, write and interpret the English language
- Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization
- Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions
- Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
- Ability to effectively respond to customer problems or complaints
- Proven customer service skills
- Willingness to work a flexible schedule
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