Customer Service Representative
$35,360–$35,360 year
On-siteLas Vegas, Nevada, United States
Las Vegas, Nevada, United StatesOn-siteFull Time$35,360–$35,360 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Ensure customers have a seamless parking experience by assisting with payment to automated revenue control equipment, resolving complaints independently, and providing directions to city locations. Monitor parkers in pay-in lanes, conduct garage and facility audits, and maintain cleanliness of common areas and surrounding trash. Make change for customers, quote parking rates, and assist those who have forgotten where they parked their vehicle. Perform other necessary functions as assigned by the supervisor.
Required Qualifications
- High School Diploma or an equivalent combination of experience and education
- Experience with automated parking access control hardware and software or a high aptitude for technology
- Availability to work 2nd shift, 3rd shift and/or week-ends
- Valid state-issued driver's license, with a current address and acceptable driving record
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Ability to make change
- Ability to read, write and interpret the English language
- Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization
- Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions
- Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
- Ability to effectively respond to customer problems or complaints
- Proven customer service skills
- Willingness to work a flexible schedule
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