Customer Service Representative
On-site · Columbia, Mississippi, United States
Job Summary
Customer Service Representatives answer inbound calls, provide accurate product and service information, and record customer requests in the company’s system. They coordinate with service teams for timely responses and maintain a professional demeanor. Essential skills include a typing speed of at least 40 words per minute, excellent communication abilities, and proficiency in multitasking in a fast-paced environment. Candidates must possess a high school diploma or GED and are required to pass a pre-employment drug screen.
Required Qualifications
- Must be at least 18 years of age
- Must pass a pre-employment drug screen
- High school diploma or GED required
- Typing speed of at least 40 words per minute
- Excellent verbal communication and customer service skills
- Ability to multi-task and work in a high-paced environment
- Basic computer skills
Desired Qualifications
- Experience with call center or dispatch systems preferred
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