Customer Service Representative
$37,440,000–$41,600,000 year
On-siteDouglasville, Georgia, United States
Job Summary
Respond to incoming customer inquiries and requests with professionalism, serving as the key liaison between clients, technicians, sales teams, and management. Efficiently schedule service and routine maintenance appointments while maintaining and updating customer records to ensure accurate information. Provide detailed product information to help customers make informed decisions and troubleshoot issues with empathy and urgency. Participate in in-house training on products, services, and office software. This role requires a minimum of one year of administrative or customer service experience and strong organizational skills. Southern Home Services offers flexible schedules, weekly paychecks, and comprehensive medical, dental, and vision benefits.
Required Qualifications
- A minimum of 1 year of administrative or customer service experience in an office environment
- Proven ability to cultivate strong rapport with customers and colleagues alike
- Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion
- Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere
- A genuine passion for helping others with patience and empathy
- Excellent written and verbal communication skills to convey information clearly and effectively
- Ability to stand, walk and sit; talk or hear, both in person and by telephone
- Use hands to type, handle or feel objects or controls; reach with hands and arms
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
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