Customer Service Representative
On-siteMakati, Cagayan Valley, Republic of the Philippines
Job Summary
Process all orders efficiently and accurately while running control reports to ensure the order-to-payment process is fulfilled. Handle and close customer complaints on time by collaborating with other functions, and manage incoming telephone calls and emails regarding customer needs. Act as a point of reference for Sales Teams on order process and distribution issues, communicating with Account Managers to maintain visibility on key customer problems. Attend meetings to improve service offerings and communicate Customer Service KPIs and strategy. Maintain up-to-date knowledge of Diversey products through relevant training and provide flexible cover where necessary.
Required Qualifications
- Fluent in business language of customer, with strong written and verbal communication skills
- Experience in order and complaint management
- Capable of working in a dynamic team environment
- Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
- Identifies problems and relevant issues in straightforward situations
- Fluency in English is required
- Flexible with work hours – if required to cover holiday calendars
Desired Qualifications
- Preferred up to 2 years prior Customer Service Experience or university degree
- If this is not English, additionally English language skills are an advantage
- Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
- SAP - ERP system knowledge preferred
- Fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferred
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