Customer Service Representative
On-siteBellefonte, Pennsylvania, United States
Job Summary
Convert inbound calls into booked service appointments and make outbound calls to schedule maintenance visits, follow up on open opportunities, and support seasonal campaigns. Deliver professional customer service by resolving questions and concerns while coordinating with dispatch to maximize technician efficiency and appointment availability. Maintain accurate customer records within the company's operating system and promote maintenance agreements when appropriate. Communicate effectively with technicians, dispatchers, and management to ensure a seamless experience from the first call through job completion. Meet performance goals while maintaining high customer satisfaction in a supportive, family-oriented culture serving Central Pennsylvania.
Required Qualifications
- Excellent communication and active listening skills
- Strong attention to detail and organizational abilities
- Ability to multitask and remain calm in a fast-paced environment
- Comfortable working with computers and learning scheduling or CRM software
- Positive attitude with a strong work ethic and team-first mentality
Desired Qualifications
- Previous customer service, call center, dispatch, or administrative experience preferred
- Experience in HVAC, plumbing, electrical, or other home service industries is a plus
- ServiceTitan experience is preferred but not required
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