Customer Service Representative

SIGNODE INDUSTRIAL GROUPPosted 2 weeks ago

$52,000–$52,000 year

On-siteGary, Indiana, United States

EXPIREDGary, Indiana, United StatesOn-siteFull Time$52,000–$52,000 yearMid LevelLarge

Full TimeMid LevelLarge

Job Summary

Manage the customer experience by answering incoming tickets, phone calls, and Teams messages while resolving issues efficiently. Process and enter customer data accurately in the ERP System, investigate billing concerns, and communicate proactively about updates or delays. Collaborate with sales and field service teams to address inquiries requiring concierge handling and maintain effective relationships with all stakeholders. Complete customer-specific reports, recommend experience enhancements, and remove barriers impacting product quality or delivery.

Required Qualifications

High School Diploma or GED
2+ years of previous customer service experience
Ability to perform each essential duty satisfactorily
Authorization to work in the United States
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