Customer Service Representative
On-siteMontgomery, Alabama, United States
Job Summary
Greet all customers in a friendly, positive manner as they enter the property and answer phones quickly and courteously, within 3 rings. Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily. Accurately handle all cash and charge transactions, make cash drops in the safe, and keep accurate records of vacant rooms and close out procedures. Take work orders from residents and process them correctly in the system, while receiving and distributing mail and maintaining a clean office. Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week, with continuous standing, walking, and lifting up to 25 pounds.
Required Qualifications
- HS Diploma or equivalent
- 6 months customer service experience
- Legally able to work within State and Federal guidelines
- Continuous standing and walking throughout the duration of each shift
- Bending, lifting, and carrying up to 25 pounds
- Constant face-to-face interactions with customers
- Ability to multi-task and remain positive in busy working conditions
- Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week
- Comply with the brand and Company uniform and hygiene policies
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