Customer Service Representative
On-siteSalt Lake City, Utah, United States
Job Summary
Serve as the primary point of contact for customers, coordinating commercial, technical, and operational inquiries while building strong relationships. Process customer orders and amendments accurately, verify documentation for compliance, and log external complaints within the CRM system. Manage inbound and outbound forwarding activities, track shipments, and prepare export/import documentation to ensure regulatory adherence. Update customer and shipment information in company systems to maintain accurate records for audits. This permanent role in Salt Lake City requires a Bachelor's degree in Logistics or a related field, with experience in international order management and ACCAP.
Required Qualifications
- Bachelor's degree in Logistics, Business Administration, Transportation, or a related field, or equivalent professional experience
- Previous experience in customer service, logistics, supply chain, or order management within an international environment
- Experience in ACCAP
- Strong organizational skills with excellent attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Excellent problem-solving and communication skills
- Proficient in Microsoft Office and CRM/ERP systems
- English: Professional verbal and written communication skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.