Customer Service Representative
$52,000–$52,000 year
On-site · Phoenix, Arizona, United States
Job Summary
Provide responsive, empathetic and accurate support to web, store, and trade clients via phone, email, and live chat. Manage customer inquiries related to orders, deliveries, product information, returns, and trade account support. Resolve issues with Harbour’s tone and brand values; document interactions in NetSuite and Hiver; collaborate with logistics, warehouse, retail, e-commerce, and finance teams to track and communicate updates; escalate complex issues to the Customer Service Lead; contribute to process improvements and share insights to enhance the customer journey; maintain up-to-date product and brand knowledge; contribute to a positive, collaborative team culture.
Required Qualifications
- 1–3 years of customer service experience in retail, e-commerce, or trade/wholesale environments
- Strong written and verbal communication skills
- Empathy, patience, and problem-solving abilities
- Proficiency with NetSuite, Hiver, and Shopify (or similar systems)
- Attention to detail and data accuracy
- Ability to multitask in a fast-paced environment
- Team-oriented attitude and passion for helping customers
- Experience supporting trade or wholesale accounts
- Familiarity with omni-channel retail operations
- Flexibility to work weekends or extended hours during peak periods
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