Customer Service Representative
On-siteCromer, England, United Kingdom or Cromer, New South Wales, Australia
Cromer, England, United Kingdom or Cromer, New South Wales, AustraliaOn-siteFull Time
Full Time
Job Summary
Respond to customer inquiries via phone, email, and chat in a timely and professional manner, resolving complaints and providing product information. Process orders, returns, and exchanges while maintaining accurate customer records and collaborating with departments to ensure satisfaction. Continuously improve customer service processes and procedures within Vine Apparel's eCommerce and retail operations. This role requires 1-2 years of customer service experience, excellent communication skills, and proficiency in Microsoft Office and customer service software.
Required Qualifications
- 1-2 years of customer service experience
- Excellent communication skills, both written and verbal
- Strong problem-solving skills
- Ability to multitask and prioritise tasks
- Proficient in Microsoft Office and customer service software
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn
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