Customer Service Representative
On-siteDeLand, Florida, United States
Job Summary
Answer high-volume inbound customer calls regarding payments, bills, and inquiries, while making outbound calls and routing incoming mail. Locate and attach appropriate files to correspondence, then relieve the manager of minor administrative details or serve as an office manager to ensure efficient operations. Partake in special projects and office tasks during low call volume, respond to emergency situations, and adhere to Federal, State, County, and Local ordinances. Perform other duties as assigned, including tasks requiring discretion and judgment, while working Monday through Friday from 8 am to 5 pm with a one-hour break.
Required Qualifications
- Graduation from high school or possession of a GED
- Two (2) years of progressively responsible secretarial/administrative assistant work at a fast-paced office environment
- Proficient in Microsoft Word and Excel
- Ability to lift, carry, push and/or pull 10 pounds
- Ability to see, hear and speak, finger dexterity
- Ability to read and comprehend instructions
- Ability to communicate effectively
- Ability to construct compounds, complex sentences and paragraphs
- Ability to perform basic mathematical computations (addition, subtraction, multiplication, division.)
- Ability to analyze data and develop a conclusion
- Knowledge of modern office practices and procedures
- Knowledge of division programs
- Knowledge of the principles of management and their application to the administration of governmental affairs
- Knowledge of research techniques
- Knowledge of business English and basic math
- Able to exercise judgment and discretion in applying and interpreting policies and procedures
- Able to carry out complex oral and written instructions
- Able to use judgment and discretion in the execution of duties
- Able to establish and maintain effective working relationships with other employees and the general public
- Able to initiate and install administrative programs and procedures and to evaluate their effectiveness
- Able to work under stressful conditions
- Able to interact effectively with others
- Must be able to relocate to other county locations based upon operational needs
Desired Qualifications
- Basic knowledge of Federal, State or local social service grant programs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.