Customer Service Representative

Partner with internal departments to deliver timely, accurate, and professional customer service for the Property Casualty Pool and Workers' Compensation Fund. Answer and route incoming phone calls, assist members with online portal access and claims submissions, and generate quotes, endorsements, and invoices. Collect applications and supporting data for underwriters, reconcile property schedules and loss experience, and communicate coverage details to external members and internal teams. Generate quotes, endorsements, certificates, surety bonds, invoices, and review builders risk applications. Collect and compile applications and supporting data for underwriters, reinsurers, and other stakeholders. Perform administrative duties for the Property Casualty and Workers' Compensation Department. Reconcile data such as property schedules, loss experience, payroll audits, and other exposures. Effectively communicate with external members and internal team to assist with understanding coverage and department processes. Assist underwriting and sales with a variety of assigned tasks during the PC/WC renewal cycle. Follow all departmental guidelines and best practices. Ensure all questions are routed to the appropriate team member. Assist with special projects as assigned by the Associate Director of PC/WC. Other duties as assigned by supervisor.