Customer Service Representative / Service Writer
On-siteEdmonton, Alberta, Canada
Job Summary
Provide professional, efficient, and friendly customer service at the rental counter, assisting customers in person and over the phone with equipment, rentals, and service inquiries. Promote and sell rental products and services while preparing rental and sales agreements accurately. Process equipment returns, close rental contracts, and manage inquiries using company systems. Utilize purchase order systems to maintain accurate transaction records and ensure all paperwork is completed promptly. Support equipment servicing activities as required and maintain knowledge of available equipment to help customers identify the right solutions for their projects.
Required Qualifications
- Several years of direct sales and customer service experience
- Strong communication and relationship-building skills
- Proven ability to deliver exceptional customer service
- Ability to work in a fast-paced environment and manage competing priorities
- Strong organizational skills and attention to detail
- Comfortable working with computerized systems and administrative processes
- Ability to work under pressure and meet deadlines
Desired Qualifications
- Understanding of construction projects, job site requirements, and equipment applications
- Knowledge of heavy equipment, construction equipment, or rental operations
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