Customer Service Representative
$41,600–$49,920 year
On-siteBrea, California, United States
Job Summary
Manage a high volume of inbound and outbound calls to schedule appointments, quickly identifying client needs and resolving concerns professionally. Accurately document interactions while meeting productivity goals and maintaining service standards. Develop working knowledge of HVAC and plumbing products, utilizing Microsoft Suite and Service Titan. Requires 3–5 years of call center experience, 45+ WPM typing speed, and open availability Monday–Friday 8 a.m. to 7 p.m. or Saturday 8 a.m. to 5 p.m. Bilingual Spanish is a plus. Join a nationally recognized residential heating and air conditioning company serving Southern California homeowners.
Required Qualifications
- 3–5 years of call center experience
- Ability to type 45+ WPM while talking and multitasking
- Proficient with Microsoft Suite
- Strong communication, problem-solving, and customer service skills
- Ability to communicate and exchange accurate information with internal and external stakeholders
- Must be able to work under centrally controlled fluorescent lighting
- Ability to remain in a stationary position for extended periods of time
- Frequently operates a computer and other standard office equipment
- Occasionally moves items up to 20 pounds
- Open availability, as shifts can vary anytime between Monday–Friday: 8 a.m. to 7 p.m. and Saturday: 8 a.m. to 5 p.m.
Desired Qualifications
- HVAC or plumbing industry experience
- Service Titan experience
- Bilingual (Spanish)
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