Customer Service Representative Second Shift - Full Time
$27,040–$27,040 year
On-siteColumbus, Ohio, United States
Job Summary
Greet members, prospective members, and guests by providing exceptional customer service and handling all front desk activities, including answering phones, checking IDs and barcodes, managing new member sign-ups, and conducting club tours. Facilitate account updates, respond to member questions and concerns, and elevate issues to the Assistant Club Manager as needed. Thoroughly clean and sanitize restrooms, locker rooms, fitness equipment, and gym floors while stocking supplies and monitoring club safety. Report broken amenities and follow the Lost and Found Policy immediately. This full-time role requires a 2pm to 10pm shift including one weekend day, with duties involving continual standing, walking, and occasional lifting of 50 lbs.
Required Qualifications
- Punctuality and reliability is a must
- Must be 18 years of age or older
- Must be able to occasionally lift up to 50 lbs
Desired Qualifications
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude at all times
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- High School diploma/GED equivalent preferred
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