Customer Service Representative - Seasonal
$31,200–$31,200 year
RemoteSalt Lake City, Utah, United States
Job Summary
Serve as the first point of contact for customer inquiries via phone, actively listening to concerns and providing clear, accurate, and empathetic resolutions. Handle escalations with professionalism, applying critical thinking to troubleshoot issues and approve adjustments, returns, or other resolutions within established guidelines. Follow up with customers to ensure complete satisfaction and issue solutions while maintaining confidentiality of customer data and company policies. Stay informed about product updates, policies, and procedures to provide accurate information and work closely with team members and leadership to improve service processes. Participate in ongoing training to enhance skills and provide feedback to improve company policies and customer experience strategies.
Required Qualifications
- 1+ years of customer service experience (retail, call center, or hospitality preferred)
- Strong communication skills - Ability to de-escalate and resolve issues professionally
- Problem-solving mindset - You think fast and adapt quickly
- Integrity and reliability - You do the right thing, even when no one is watching
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy - Ability to navigate multiple systems and multitask efficiently
- Desktop, all-in-one computer or traditional laptop
- Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
- Minimum 6 GB of RAM; 8 GB or more recommended
- Minimum screen resolution of 1920 × 1080
- Google Chrome
- Current antivirus protection
- Enough available storage to install required systems
- Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.
- Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.
- External mouse
- Keyboard
- Webcam
- Wired USB headset
- Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.
- Your computer and internet connection must pass our pre-employment System Checker.
- Your system's internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed.
Desired Qualifications
- 8 GB or more recommended
- Windows Education, Enterprise and Insider editions are also not supported.
- Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.
- 1+ years of customer service experience (retail, call center, or hospitality preferred)
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