Customer Service Representative - Seasonal (On-Site)
$37,440–$45,760 year
On-siteMillcreek, Utah, United States
Job Summary
Own the full client lifecycle for standard accounts, managing renewal outreach, estimate prep, install coordination, in-season support, take-down, and end-of-season wrap-up. Deliver fast, polite, and knowledgeable service on every interaction by answering calls and emails, sending invoices, and triaging maintenance, billing, and damage requests. Resolve in-scope issues immediately; route complex billing, upset clients, and technical matters to Accounting, Senior CST/CSM, or Field Ops with full context. Solicit Google reviews and flag negative feedback to the manager. Work 36+ hours weekly during the September to mid-December 2026 season at Brite Nites HQ in Millcreek, UT.
Required Qualifications
- Office / customer service: 2 years
- Driver's License
- Availability to work 36+ hours a week
- Weekend availability (weekend staff work both Saturday and Sunday)
- Monday to Friday
- 8-hour shift
- Day shift
- Evening shift
- Paid training runs Monday, Sep 8 – Monday, Sep 15, 9:00 AM–6:00 PM MT daily (1-hour lunch)
Desired Qualifications
- Proficiency with computers
- Proficiency in Microsoft Outlook, Word, and Excel
- Learns fast — able to become fluent in Front, Brite Base, and Salesforce within the first week
- Excellent verbal and written communication
- Clear and professional
- Strong organizational, problem-solving, and analytical skills
- Keen attention to detail
- Ability to multitask efficiently and work well under pressure
- Self-starter with a strong sense of urgency and ownership
- Reads the escalation ladder correctly
- Bilingual English/Spanish
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