Customer Service Representative
$43,180–$43,180 year
On-site · Tacoma, Washington, United States
Job Summary
Customer Service Representative at Sea Mar Community Health Centers serves as a liaison between clients and clinics, assists with public health coverage applications and enrollment, helps schedule appointments, participates in outreach and corporate marketing campaigns, and acts as a case manager for families accessing care. The role requires empathy, patient-centered service, confidentiality, bilingual English/Spanish capabilities, proficiency with WORD and EXCEL, and the ability to interpret complex documents. Qualifications include high school graduation with preferred AA/BA in Social Services and at least one year of customer service experience, with mandatory health screenings and vaccine requirements for staff.
Required Qualifications
- High School graduation
- AA or BA in Social Services is preferred
- At least 1 year of customer service experience is required; preferably in a health care environment
Additional Requirements
- Bilingual (English/Spanish) is required. Must be able to communicate effectively with patients and staff in English, Spanish, or Russian, both orally and written.
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