Customer Service Representative
$47,840–$47,840 year
On-siteRoseville, California, United States
Job Summary
Customer Service Representative for Horizon Distributors in Roseville, CA. Responsibilities include greeting walk-in and phone customers, understanding needs, recommending product solutions, upselling, preparing sales orders, assisting with loading merchandise, following up with customers, resolving complaints professionally, maintaining a clean and stocked sales center, and supporting warehouse tasks. Requires strong customer-service orientation, clear communication, teamwork, and ability to operate computer systems; forklift certification is required; physical ability to lift up to 75 pounds; 18+ years old. Bilingual (English/Spanish) a plus; irrigation experience and landscape product knowledge are advantageous.
Required Qualifications
- Strong customer-service attitude
- Self-motivated and detail-oriented personality
- Thrives in a fast-paced environment focused on serving business owners with urgent needs
- Understands information and communicates clearly through spoken and written words
- Asks questions as appropriate, and thinks critically to identify solutions to problems
- A cooperative, dependable team player
- Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes
- Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds
- Possess or obtain forklift certification
- Must be 18 years of age or older to apply
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