CUSTOMER SERVICE REPRESENTATIVE
On-siteSmithfield, North Carolina, United States
Job Summary
Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing, availability, and product information. Execute strategic plans by coordinating with outside sales, networking on product selection, order placement, quotations, complaints, and delivery scheduling. Inform customers of unit pricing, shipping dates, anticipated delays, and any additional information requested. Maintain strong communication skills and utilize Microsoft Word, Excel, and Outlook to manage customer follow-ups and ensure needs are met. Requires high school diploma with two-year degree preferred, two to four years of sales experience, and excellent verbal and written communication abilities.
Required Qualifications
- High school diploma
- 2-4 years sales experience
- Excellent communication skills including service-oriented telephone manner
- Must understand and possess good business and selling principles and negotiation skills
- Must be computer literate, Microsoft Word, Excel, and Outlook
- Strong organization and administration skills
- Self-starter, pro-active and the ability to take initiative
- Must have basic math and analytical skills
- Be personable, articulate, knowledgeable and professional when communicating with customers
- Ability to learn skills quickly with a mature and service-oriented attitude
- Excellent communication (verbal and written) and organizational skills
- Capability to rely on experience and judgment to plan and accomplish goals
- Attention to detail and highly motivated
Desired Qualifications
- 2-year degree preferred
- building industry experience preferred
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