Customer Service Representative
$38,064–$47,570 year
On-siteStony Brook, New York, United States
EXPIREDStony Brook, New York, United StatesOn-siteFull Time$38,064–$47,570 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer and schedule patient appointments daily by conducting insurance verification, obtaining verified information, and inputting data accurately into the scheduling system. Route calls to proper departments and resolve patient inquiries or escalate for solutions while demonstrating courteous and professional behavior. Maintain high productivity and accuracy in a fast-paced environment by performing all duties as assigned by management.
Required Qualifications
- High School Diploma/GED
- Strong organizational and communication skills (both verbal and written)
- Excellent typing skills and friendly telephone etiquette
- Must be proficient in Microsoft Office
- Knowledge of medical terminology
- Bilingual in Spanish
- High-level problem solving and analytical skills
- Highest ethical standards
- Self-directed and self-motivated
- Ability to multi-task in a dynamic, fast-paced environment
- High level of productivity and accuracy
- Ability to effectively lead and coach others
Desired Qualifications
- 6 months of clerical experience
- Experience working in physician practice
- Experience in a call center
- Experience with an appointment scheduling system
Additional Requirements
- None
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