CUSTOMER SERVICE REPRESENTATIVE
HybridSarasota, Florida, United States
Job Summary
Handle orders promptly and precisely by processing orders, checking stock, calculating shipping costs, and creating commercial invoices. Provide product support regarding application, compatibility, and basic product questions while maintaining data accuracy in customer databases. Share all customer feedback with respective departments and process necessary documentation for customer claims. Enforce proper pricing and work with Channel Sales Managers to acquire new business through sample distribution and account setup. Support accounting for credit hold issues and manage web chat interactions. This role requires regular in-office collaboration in Sarasota, FL, for a minimum of three days per week.
Required Qualifications
- Knowledge of Microsoft Office Suite
- Knowledge of CRM Applications
- Ability to be integrated into an international environment
- Professional skills
- Accountable skills
- Proactive skills
- Well organized skills
- Willingness to learn
- Positive attitude
- Responsive attitude
- Excellent verbal communication skills
- Excellent written communication skills
- In-office collaboration capability
- Availability to work from the corporate office in Sarasota, FL, a minimum of three days per week
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