Customer Service Representative
On-site · Missouri City, Texas, United States
Job Summary
Customer Service Representative at RXO handling customer and partner inquiries via phone and email, resolving issues, monitoring delivery routes, and processing changes or cancellations. Requires experience with Microsoft Office, strong customer service skills, ability to multitask and stay organized under pressure, and a focus on delivering excellent service to customers, partners, and drivers. Includes responsibilities such as diagnosing and resolving problems, handling complaints professionally, and ensuring commitments are met across the delivery experience.
Required Qualifications
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
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