Customer Service Representative
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Assist customers and business partners via telephone and email, handling complaints in a calm, professional manner. Diagnose, assess, and resolve problems or issues while monitoring progress of delivery routes. Scan haul-away pods and verify stamps, then process changes or cancellations to delivery orders. Ensure outstanding service delivery across North America by meeting commitments at every step of the experience.
Required Qualifications
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
- All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test
Desired Qualifications
- It'd be great if you also have: High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
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