Customer Service Representative - Ross Park
$34,632–$36,088 year
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Assist customers with a variety of transactions through a seamless and friendly experience while demonstrating expertise in all store technologies. Defuse customer situations to provide timely resolutions and ensure the security and privacy of customer information through education and compliance. Motivate peers to adopt initiatives such as the Nordstrom Rewards program and build strong relationships with customers, leadership, and teammates. Prioritize multiple tasks in a fast-paced environment while maintaining clear communication. Requires continuous movement for 6-8 hours per shift, including lifting items up to 25 pounds. Pay range is $16.65 - $17.35 hourly.
Required Qualifications
- Customer obsessed mindset
- Ability to solve problems
- Expertise in all technologies used in the store environment
- Ability to effectively build relationships with customers, peers and leadership
- Proficiency in multiple operating systems such as MS Windows, iOS and Android
- Clear, effective communication with strong interpersonal skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Accountability, initiative and a high level of ownership
- Ability to work a flexible schedule based on department needs
- Continuous movement for 6-8 hours per shift
- Frequent bending, twisting, squatting, flexing and reaching
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Ability to handle bulky and awkwardly shaped items
- Ability to reach for and lift items above the head
- Ability to regularly lift items weighing up to 10 pounds
- Ability to occasionally lift items up to 25 pounds
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