Customer Service Representative
$45,760–$54,080 year
On-site · Export, Pennsylvania, United States
Job Summary
Customer Service Representative at RiteScreen in Export, PA responsible for managing complex customer orders and inquiries, serving as the go-to contact for key accounts, and using data and reports to uncover trends and forecast needs. Role involves coordinating cross-department projects, mentoring teammates, and applying sound judgment to pricing adjustments and incentive offers. Requires 3–5+ years of B2B/manufacturing CS experience, strong Excel/CRM/ERP skills, and a continuous improvement mindset.
Required Qualifications
- 3–5+ years of customer service experience
- Strong Excel, CRM, and ERP system skills
- Excellent communication and problem-solving abilities
- Comfort collaborating across departments to deliver exceptional results
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