Customer Service Representative
On-siteNorth Reading, Massachusetts, United States
Job Summary
Answer phone calls from customers placing orders and provide sales quotes while obtaining, analyzing, and verifying the accuracy of order information. Work closely alongside outside sales representatives with customer orders and quotes, assist walk-in customers in the showroom with questions and order placement, and solicit new or complimentary sales via phone and face-to-face. Research product solutions for customers to solve field-project issues and ensure excellent standards of service and high levels of customer satisfaction are maintained. Report directly to the Operations Manager. Full-time dayshift Monday through Friday.
Required Qualifications
- Related experience in a similar position
- Knowledge of Cabinetry, Kitchen & Bath or similar Building Materials
- Developed customer service, problem-solving, and project management skills
- Team-oriented, shows initiative
- Strong sense of drive and creativity
- High School graduate
- Proficiency with Microsoft Office applications
- must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
Desired Qualifications
- AS400 experience preferred but not mandatory
- some college courses preferred
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