Customer Service Representative
On-sitePlainfield, Indiana, United States
Job Summary
Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support. Respond to inquiries, communicate shipment updates, and coordinate with warehouse operations to resolve service issues and investigate discrepancies. Track requests, coordinate weekly billing activities, and assist with customer claims by gathering documentation and supporting investigations. Prepare reports, KPI trackers, and meeting minutes using Microsoft Excel, while maintaining accurate customer information within warehouse management systems. Collaborate with cross-functional teams to ensure contractual commitments are met and participate in internal operational reviews. Work on-site five days per week at the Plainfield, Indiana facility.
Required Qualifications
- 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry
- Bachelor's degree in Business, Supply Chain Management, or a related field
- Experience supporting customers in a contract logistics or warehouse environment
- Excellent verbal and written communication skills
- Strong customer service mindset
- Proficiency with Microsoft Office, particularly Excel and Outlook
- Experience preparing reports, maintaining spreadsheets, and managing customer documentation
- Experience using Warehouse Management Systems (WMS)
- Strong organizational, multitasking, and time management skills
- Ability to prioritize competing demands
- Exceptional attention to detail
- Strong analytical and problem-solving abilities
- Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders
- Professional, dependable, and accountable
- Ability to thrive in a fast-paced environment
- Bilingual English/Spanish or English/German
- Ability to work on-site five days per week at our Plainfield, Indiana facility
Desired Qualifications
- Bachelor's degree in Business, Supply Chain Management, or a related field is preferred
- Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset
- Blue Yonder experience is considered a strong asset
- Bilingual English/Spanish or English/German is considered a strong asset
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