Customer Service Representative
$35,360–$35,360 year
On-siteMcMinnville, Oregon, United States
Job Summary
Greet pets and their owners upon arrival, answer inquiries about boarding, grooming, and daycare services, and manage reservations and appointments. Handle check-ins and check-outs while communicating with grooming and kennel staff regarding individual dog needs. Escort dogs to play areas and kennels, maintain front office cleanliness, and coordinate with veterinarians for vaccination records. Work with kennel software to update client profiles and ensure all documentation is current. This role requires a flexible schedule including evenings, weekends, and holidays. Reynolds Dog Resort McMinnville offers discounted services for personal pets and benefits such as medical, vision, dental, and 401k for full-time staff.
Required Qualifications
- Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
- Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
- Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
- Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
- Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
- Dog Lover: Passion for working with animals a must!
Desired Qualifications
- Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
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