Customer Service Representative - Returns
$45,760–$58,240 year
On-site · Chandler, Arizona, United States
Job Summary
Customer Service Representative focused on handling returns and RMAs. Serves as primary contact for return requests from internal and external customers, collaborates with suppliers and internal stakeholders to determine warranty status, processes returns in the ERP system, and drives the RMA process to timely closure and repair turnaround. Responsibilities include using a ticketing system to track returns, communicating with customers and stakeholders to ensure accurate RMA information (cost and status), maintaining repair turn-around times to meet customer requirements, and conducting closed-loop corrective actions for product or process quality issues related to RMAs. Requires clear communication with a wide range of people, strong problem-solving and multitasking abilities, and proficiency in MS Office, Outlook, and Windows. Education/experience: high school diploma or GED; strong written and verbal skills; ability to organize priorities and meet deadlines; self-motivated with minimal supervision.
Required Qualifications
- High school diploma or GED
- Strong written, verbal, persuasion and interpersonal skills
- Ability to organize and prioritize work and meet deadlines
- Strong problem solving and multi-tasking skills
- Self-starter, able to work in an environment with minimum supervision
- Proficiency in MS Office, Outlook and Windows OS systems
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