Customer Service Representative
On-siteAustin, Texas, United States
Austin, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Answer 200–300 daily calls in a fast-paced environment, schedule and change patient appointments using multiple software systems, and communicate with the scheduling team to ensure timely responses. Assess patient needs to prioritize scheduling, taking messages for staff and coordinating with physician teams as required. Perform administrative support duties while maintaining fluent bilingual communication in Spanish. Work 8–5pm weekdays with hourly pay, eligible for overtime.
Required Qualifications
- Fluent bilingual in Spanish
- Experienced with multi-line phone system
- Medical scheduling in a fast paced environment
- Schedule approximately 8-5pm during weekdays
- Regularly required to stoop, kneel, bend, crouch and lift up to 40 pounds on occasion
- Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus
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