Customer Service Representative Retail

Customer Service Representative for Ashley Furniture is the front-line ambassador delivering exceptional customer experiences in a retail store setting. Responsibilities include greeting customers, processing sales orders, handling customer credit applications and financing, maintaining accurate account information, adhering to cash handling procedures, resolving customer inquiries, supporting audits and inventory processes, preparing routine reports, and collaborating with sales and merchandising teams. Proficiency in POS and retail management software, Microsoft Office, and accurate documentation is required. Must be 18+, legally authorized to work in the US, and able to work flexible hours including weekends/holidays. Benefits include health and dental coverage, 401(k), paid time off, employee discounts, and more. The role emphasizes teamwork, reliability, and adherence to company policies in a high-volume retail environment.