Customer Service Representative Retail
On-site · Verdi, California, United States
Job Summary
Customer Service Representative at Ashley Furniture in Verdi, CA, serving as the front-line ambassador delivering exceptional service across in-person, phone, and email channels. Responsibilities include greeting customers, processing sales orders, managing customer credit applications and financing arrangements, cash handling, resolving inquiries, supporting audits and documentation, and collaborating with store teams. Proficiency with POS systems, retail management software, and Microsoft Office is required. Must be legally authorized to work in the US, 18+, with a high school diploma or equivalent, and flexible availability including weekends/holidays. The role emphasizes customer relationship building, accuracy in paperwork, and adherence to company policies, with opportunities for professional development and benefits package.
Required Qualifications
- Legally authorized to work in the US
- At least 18 years old
- High school diploma or equivalent
- Knowledgeable Microsoft Office Suite and system transactions
- 1 year of customer service, office, and/or administrative experience, preferred
- Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts
- Maintain reliable attendance
- Thrive in a team environment
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