Customer Service Representative (Retail)

Delivers the desired customer experience by providing high quality service and completing teller transactions accurately, including using active listening to identify customer needs and cross-selling products and services to deepen relationships; performs duties in Retail Services as part of a team, adheres to bank policies, cash controls, security and compliance requirements, handles customer complaints, builds trust and professional relationships with customers and co-workers, maintains product knowledge, communicates with supervisory staff, and may travel to branch locations. Requires a High School diploma or GED and at least six months of teller or retail sales/cashier experience; must be comfortable standing for long periods, have strong communication skills, and be available to work Saturdays and some evenings. Also notes the use of technology and online/mobile banking tools, and a commitment to financial success for customers.