Customer Service Representative - Residential HVAC
$31,200,000–$41,600,000 year
On-siteMorton Philadelphia County, Pennsylvania, United States
Job Summary
Conduct outbound and inbound calls to manage customer appointments, schedule technicians, and handle escalated issues while maintaining daily call volumes of 80. Perform data entry operations and follow up with customers post-visit to ensure satisfaction. Organize available technicians to customer locations based on specific installation or repair needs, adapting quickly to new AI software. Communicate effectively with associates, superiors, and clients using strong interpersonal skills and organizational abilities. Work Tuesday through Saturday from 12pm to 8:30pm (with Saturday 9:30am to 5:30pm) in a family-owned HVAC company that emphasizes professional development and a supportive culture.
Required Qualifications
- Knowledge of Excel and Word
- Service Titan experience
- Minimum of 3-5 years office/customer service experience
- Able to adapt to new AI software
- Must be capable of understanding client needs then organize the available techs to location of the customer
- Able to 'think on your feet' to provide customers with needed information for their specific installation or repair
- Ability to communicate effectively both verbally and written
- Ability to communicate effectively with associates, superiors, and customers
- Possess superior interpersonal skills with our customers
- Have strong organizational skills, and ability to prioritize
- Efficiently manage time and schedules
- Able to work schedule: Tuesday - Saturday (Tue-Fri: 10am - 6:30pm ; Sat 9:30am - 5:30pm)
Desired Qualifications
- dispatch experience
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