Customer Service Representative - Reno/Tahoe Airport
$41,600–$41,600 year
On-siteReno, Nevada, United States
Job Summary
Greet customers in person and over the phone, assess their rental needs, and provide directions and general assistance. Process returns, check-ins, and exit kiosk transactions while assisting with vehicle condition assessments upon return. Communicate rental terms, vehicle features, and services; sell optional protection products, upgrades, and fuel options. Notify management of vehicle problems and required maintenance. Clean vehicle interiors and exteriors using hand or washing equipment. Perform administrative tasks including research, billing support, accounts receivables, transfer logs, and report generation. Manage incoming and outgoing calls for reservations, rate quotes, and callback requests.
Required Qualifications
- Must be at least 18 years of age
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or G.E.D.
- Must have a minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality
- Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
- No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
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